How do I get help with XSEDE?

The Extreme Digital Science and Engineering Discovery Environment (XSEDE) provides several ways for you to get help and find answers to your questions:

  • Documentation: For detailed information about XSEDE allocations, systems, services, software, training, and policies, see the online documentation available via the XSEDE User Portal and XSEDE website.
  • Help Desk: For questions and problems not addressed by online resources, contact the XSEDE Help Desk, 24 hours a day, 7 days a week:
    • Email help@xsede.org.
    • Submit a ticket via the XSEDE User Portal.
    • Call toll-free 866-907-2383.
  • Extended Collaborative Support Service: An Extended Collaborative Support Service (ECSS) allocation provides long-term, expert, collaborative consulting and support to help solve challenging computational problems, and enhance the effectiveness and productivity of your project. For details, see the ECSS page on the XSEDE website.
  • User guides: For system-specific user support documentation, see the XSEDE Resource User Guides in the XSEDE User Portal.
  • User forums: To discuss questions with other users and XSEDE staff, sign onto the XSEDE User Forums.
  • Training resources: For formal training on XSEDE services and tools, enroll in online seminars or in-person training sessions.

This document was developed with support from National Science Foundation (NSF) grants 1053575 and 1548562. Any opinions, findings, conclusions, or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of the NSF.