TeraGrid Help Desk

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Our Mission

To provide a single source of assistance and resolution for any TeraGrid-related problem. The Help Desk uses the TeraGrid Ticketing System (TTS) and will assign your email to a ticket. You will receive an automatic notification that lets you know your email has been received and provides you with a ticket number for reference.

Reaching the TeraGrid Help Desk

You can reach us by e-mail, telephone, or online form in the TeraGrid Portal. Handy links are provided throughout the User Info Section of this Web site.

• Web form in User Portal (Consulting tab)
• help@teragrid.org
• 1-866-907-2383 (any hour)

Hours of Operation

The TeraGrid Help Desk is staffed 24 hours a day, 7 days a week, by the TeraGrid Operations Center.

Off-Hours Support

During off-hours, support is limited to mission critical systems and services. If your problem cannot be resolved by TeraGrid Operations Center Staff, it will be assigned to the appropriate group and addressed during the next business day.

Problem Resolution

Some issues will have priority over others; some problems turn into projects involving a number of people across the TeraGrid. You will be notified if resolution is expected to take additional time.